Owner Frequently Asked Questions

• Q: What services do you provide?

  A: Full service property management along with buying and selling. This includes rental collection, all tenant communications, maintenance coordination and recommendations on how to maximize the value and return of your property.

• Q: Can I do my own repairs if I want?

  A: Yes, some owners prefer to handle maintenance items themselves.

• Q: Are you licensed?

  A: Yes, we are a licensed brokerage in the state of Tennessee.

• Q: Can I reach you after hours?

  A: Yes, calls are answered 24/7 for emergencies. We are here to make sure your investment is secure. We return all business calls that are non-emergency within 24 hours. We are open M-F from 9am-5pm.

• Q: Can you put the money directly into my account?

  A: Yes, we send all owner draws via ACH.

• Q: Do I get to see the lease or sign it?

  A: As your designated agent Canden PM will sign the lease for you and it will be uploaded in your owner portal.

• Q: How and when do I get my checks?

  A: We direct deposit owners funds on the 12th of each month. A: We notify owners of non time sensitive repairs that exceed $350. We can also set you up to get task notifications for anything needing done at your property.

• Q: How is rent collection handled?

  A: Tenants pay rent online through their tenant portal.

• Q: How long of a lease do you sign?

  A: Canden PM is currently offering 12 month leases to qualified tenants.

• Q: How much security deposit do you charge the tenant?

  A: The security deposit is usually equal to one month's rent. There are some cases where the security deposit may be higher or lower.

• Q: How soon can you start managing my property?

  A: As soon as the home is ready to rent and the management agreement is signed.

• Q: What type of properties do you manage?

  A: We manage all kinds of residential units including mobile homes, single family homes and apartment complexes.

• Q: Do you send out reports?

  A: Monthly statements can be retrieved in your owner's portal.

• Q: Do you hold deposits?

  A: Yes. Tenant deposit money is held in our Trust Account.

• Q: Will I get notified for repairs?

  A: We notify owners of non time sensitive repairs that exceed $350. We can also set you up to get task notifications for anything needing done at your property.

• Q: Can you help me buy and sell rental property?

  A: Yes, we love being an end to end solution for our clients.

• Q: How do I transition from my current PM to you?

  1. Sign your new management agreement with us via DocuSign.
  2. Provide your current manager with a 30 day notice of cancellation.
  3. We will work with your current manager to get all the records and documentation.
  4. We will send a letter to your residents notifying them about the change of management.